Subscription &  Streaming FAQ's 

Live Stream Guide

1. Be sure you are logged in - important!

2. Look in the video queue for the little red " Live" icon. 

3.  If it is a dark screen, refresh your browser, this may take a few tries. 

4. Live stream will begin 3 - 5 minutes before the start of each class. 

Live Stream Troubleshooting

 I can't get the live stream to play?

~ 1. A solid wifi connection on a mobile device or connected to an ethernet cord on a desktop, are your best allies when live streaming!

 2. Keep refreshing your browser, look in the queue for the  video" live stream" and then click on it so it shows up as the featured video if it's not already. 

 Helpful tips for best streaming video:

1. clear your internet browser cache and cookies, or open a tab in " incognito mode " to watch video. 

2. if on a computer/desk/lap top, plug directly into wifi with an ethernet cord

3. if wifi is spotty for you, download the videos when you are on wifi and watch offline. 

 

About Subscriptions

How does this work?

Peace on Demand Original

Original single channel recurring subscription

1. On the video click " sign in " - if you don't have an account it will ask you to create one. You'll  need to add in an email address and password. 

2. Once you are signed in/have an account, click " subscribe $29.99/mo ". This is a recurring payment with no time commitment, you can cancel anytime. Cancellation details see # 5 below or click here. 

3. It will take you to a payment page where you can safely enter your credit card or Paypal information. 

4. Once you are paid you have access to the video channel anytime, simply log in or leave your browser open and it will keep you logged in. 

5. Subscriptions are monthly and the payments recurring until you decide to stop.  You can cancel anytime. 

NOTE: There are no refunds, reimbursements or credits on unused/unwatched subscriptions or early/mid month canceled subscriptions nor on subscriptions that are canceled the day of payment renewal or the day after payment renewal. You are responsible for keeping track of when your payment date recurs. Please cancel at minimum the day before your next payment renewal date to not be charged. 

To cancel: 

Click the circle icon on the actual video player (on desktop) click cancel and you are all set.

On mobile: click the 3 dots on the top right side of the video player, click " visit channel" and same as above click the circle icon on the top right side of the video player and click " cancel subscription". 

 

You'll lose access to the videos immediately as soon as you cancel regardless of whether you paid for the month. Plan your cancelation accordingly based on when your subscription would renew. 

 

 
 
 
 
 
 

Video Tips & Troubleshooting

1. It's only playing 20 second clips

Be sure you are logged in and you are a paying subscriber to the video channel. If your credit card has expired and needs updating this could also lock you out of the videos.  

2. Sound is really low

~ Turn up volume on video player, computer, mobile device and if possible stream through bluetooth speakers. If watching on mobile, a pair of blue tooth ear buds are great compliment for better listening and focus. 

3.  How do I find different levels of practice

~ Click on " categories " under the video and look for the level you are looking for. Class level categories are like salsa " mild, medium, strong " and also " restorative and meditation". To find a particular named class go to the " Search" bar and type in the name of the class. It will pull up all the classes with that name for you to choose from. 

4. I can't get the live stream to play

~ Keep refreshing your browser, look in the queue for the  video" live stream" and then click on it so it shows up as the featured video. Live streams begin 3 - 5 minutes before the start of each class, if you try to play it before then it won't queue up. 

5. Helpful tips for best streaming video:

~ clear your internet browser cache and cookies, or open a tab in " incognito mode " to watch video. 

~ if on a computer/desk/lap top, plug directly into wifi with an ethernet cord

- if on a mobile device, be as close to your wifi source as possible or turn an additional mobile device into an internet hotspot (depending on your device and ISP provider) 

 

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Get in touch

Tel: 203-270-1018

78 South Main Street

Newtown, CT 06470

aline@alinemarie.com

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